Terms and Conditions
Quotations are valid for 3 months, unless otherwise agreed. Acceptance of our quote means that you have accepted our terms and conditions which are clearly shown on our website.
Payment terms are on completion of work unless otherwise stated. It will be at the discretion of Wood Link Studio as to whether a deposit is required before commencement of work on site.
If you fail to pay us on agreed date, we may;
Charge you interest at the rate set under S.6 of the Late Payment of Commercial Debts (interest) Act 1999.
Calculated (on a daily basis) from the date of our invoice until payment.
Compounded on the first day of each month.
Claim fixed sum compensation from you under S.5A of that Act to cover our credit control overhead cost.
Recover (under clause 5.8) the cost of taking legal action to make you pay.
Additional works are excluded unless otherwise agreed.
Our quotation includes the work as detailed only. Any changes or additions to the description of works will be charged accordingly and at the discretion of Wood Link Studio.
Unless otherwise agreed, areas should be cleared and cleaned in readiness for work to commence.
Wood Link Studio reserves the right to levy a surcharge of £100.00 per operative per day if the Client cancels agreed work within 48 hours of the agreed date and any deposit paid will not be refunded.
Whilst every effort is made to minimise damage, some scuffing of the skirting boards or walls may occur during the sanding process. We cannot be held responsible for this.
During on site work, the main contractor will be responsible for providing lights, electricity, clear access and heating if necessary.
Acceptance of our Contract implies agreement to our Terms and Conditions.
Customer will move furniture out of the work area unless customer requests us to handle it for an agreed price. Moving Furniture includes moving larger furniture only so please complete the following tasks before the installer arrives: Remove all items from china cabinets. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed. Remove bedding and pillows. Remove items from the top of dressers and tables. Remove drawers from dressers. Remove items from closet floors and all low hanging garments. We do not move slate pool tables or grand pianos. Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units. Remove low handing draperies.
Any warranty offered by the Manufacturer is direct from the Manufacturer and not Wood Link Studio.
Please see manufacturers’ separate warranties for the terms of their warranties.
Colour match to samples will vary. Buyer agrees to accept colour variances that fall within industry-established ranges. Hardwood is natural materials that will have colour variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Temperature and humidity must be maintained within manufacturer specifications by the customer. The installers DO NOT move, disconnect, or reconnect the following items: gas appliances, icemaker refrigerators, grand pianos, aquariums, waterbeds, , antiques, breakables, bedding, draperies, or anything that may be fragile.
Dust:Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed or sanded .
Squeaks : If we repair existing floor squeaks we cannot guarantee that any attempt to do so will be effective.
Walls & Baseboards:Even though the installers will take all normal precautions when new flooring is installed or sanded it may be necessary for the customer to touch up the baseboards after installation or sanding.If you plan to paint or wallpaper, this should be completed after installation. New applied paint and wallpaper is especially susceptible to damage.
Subfloors:Existing or subfloors not installed by Wood Link Studio: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer’s warranty as well. Problems arising from underlayment not installed by us or arising from floor structure are not our responsibility and are not covered by the warranties.
Unforeseen structural issues:Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage or water damaged structural subflooring, the install will be stopped until the Buyer is able to remedy the structural issue.
Delivery & Installation
Delivery and installation may be delayed because of reasons beyond Wood Link Studio’s control such as weather, production delays, shipping delays, fires, accidents, strikes, lock-outs, and governmental acts. Buyer agrees that Wooden Floors is not responsible for delays or failures in delivery or installation caused by reasons beyond Wood Link Studio’s control. Wood Link Studio is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.
Payment: Deposit required on Installations: 50% down at contract agreement. All installations must be paid in full upon finishing installation.
Customer must adhere to the following requirements/provisions:
Material verification: Please ensure that all materials listed within the contract are accurate. Once the installation has begun and/or complete, you are in acceptance, type of installation, direction etc. and to the full amount of the contract/invoice.
If you receive the wrong material and would like to return it, you must refuse installation/delivery; the material must be unused, uncut, uninstalled and unaltered in any way. Installation or use of any material will constitute your acceptance “as is”. You must inspect your order upon arrival and let us know about any problems prior to use or installation.
These Terms and Conditions are subject to change without notice. New Terms and Conditions are applicable from the moment they are posted to our website.
Additional Terms and Conditions
All Proposals excludes any take-up of existing flooring, floor preparation, moving of furniture, moisture testing, moisture remediation, and off hours work unless otherwise specifically stated on the proposal.
All floor preparation, including the removal of existing flooring is the responsibility of the Owner. If required, additional costs of labour and materials may be necessary in order to remove of existing floor coverings, subflooring.
All material quantities are subject to the design and ways of flooring material layout.
Work shall be performed during normal business hours. Any evening or weekend overtime required by Wood Link Studio to complete the job will be on a chargeable basis unless otherwise stated in the conditions of Wood Link Studio’s contract.
Areas to be completed should be free of all other trades people to insure proper installation. Persons not authorized by Wood Link Studio, stepping or working on floorings less than 24-48 hours after installation, causing damage will be responsible for time, labour and material incurred to repair the work to satisfactory conditions.
Wood Link Studio is not responsible for damage to walls, doors, chipped or cracked moulding which occurs during the normal installation of the flooring.
The Owner must provide for TENANTS and/or OCCUPANTS SAFETY as well as the appropriate light and heating conditions during and after the installation schedule. Extra work or service not specified or known at the date of acceptance hereof will be at an additional charge.
All materials will remain the property of Wood Link Studio, until full payment is made and must not be moved without the written consent of Wood Link Studio.
Wood Link Studio is not responsible for any latent conditions relative to the installations.
Wood Link Studio expressly warrants that all labour and workmanship except as stated elsewhere in the terms and conditions, which prove defective in normal use or wear, will at the option of Wood Link Studio repair or replace such condition within one (1) year period from date of installation. Purchaser must notify Wood Link Studio in writing within three days of discovery of any such defect and must allow Wood Link Studio a reasonable amount of time in which to act on such complaint subsequent to notification by the Customer.
Sanding and Refinishing
Areas to be completed should be free of all other trades people to insure proper Wood Link Studio Refurbishment. Persons not authorized by Wood Link Studio stepping or working on floorings less than 24-72 hours after Wood Link Studio Refurbishment, causing debris, stains, scratches etc., will be responsible for time, labour and material incurred to repair the work to satisfactory conditions.
Wood Floor Sanding
We reserve the right to adapt any specifications of our work methods and materials used, as we see fit. Wood Link Studio is not responsible for damage to walls, doors, chipped or cracked moulding which occurs during the sanding process, and any subsequent cost involved in repair or redecoration.
Please note that when sanding existing wooden floors, any surface stains such as carpet adhesives, paint, fruit juices, wine, pet urine, watermarks etc. may have saturated below the surface of the wood and may not be removed during the sanding process.
Procedure will not produce an “as new” floor. During this procedure we cannot guarantee that deep scratches and marks, Uneven wear, Ingrained dirt and stains, Severe indentations, Non-compatible seals from previous refurbishment, etc. will work.
Filling will be at a chargeable basis. Any consequent gapping of the floor that requires extra filling will be at an extra cost. Please note that gaps may open up naturally due to the expansion/contraction of the wood. Filling in floorboards will dislodge over time due to the natural movement of wooden floors.
The mechanic reserves the right to take priority over stain specifications to ensure stain and seal compatibility. Once the colour has been agreed, any subsequent changes may be charged for. Note that perfect matches are not possible. Stain colour will vary according to wood species and a complete uniformity when staining a floor is not possible. Staining can only be applied to bare timber. Deep scratches that break through the seal and stain will show the original wood colour. Stains will produce a similar colour to a wood species, BUT NOT a similar grain or pattern.
Due to the method that the stain is applied to your floor, the base boards or walls may get marked during the staining phase and Wood Link Studio cannot be held liable for marking or redecoration.
All seals and finishes will be agreed prior to commencement of work. Water-based polyurethanes usually cure in approximately 2-3 hrs, Oil-based polyurethanes in approximately 8-12 hrs, it is the responsibility of the General Contractor or Owner to make the necessary arrangements to avoid contact with seals during drying times. We recommend a minimum of 72hrs cure time after the last coat has been applied before using floors.
Seal application is done by hand. Accordingly, Wood Link Studio cannot guarantee the uniformity of any seal. Wood Link Studio will however make every effort to produce the best possible finish on your floor.During the application and drying of the seal, adequate ventilation must be made available by the customer. Please note that windows may need to be left open. .
The covering of newly fitted floor
A curing time of 72 hours must be allowed on all floors before covering newly sealed floors (e.g. area rugs, runners, furniture etc.) Wood Link Studio cannot be held responsible for any damage to the floor or seal once the refurbishment is complete.
The sanding process will produce small levels of dust. On completion of the sanding process, and at certain intermissions, vacuuming of the dust from the floor will take place, usually 4 or 5 times, however, during the sanding and buffing process, some fine dust can be generated and could move through the house and settle on furniture, clothes, window sills, mouldings, etc. as it is not possible to achieve a dust free environment.
Seal curing time
Floor will accommodate light foot traffic 24 hours after the final coat. Avoid heavy traffic and do not replace furniture for 72 hours after the final coat. When replacing furniture, do not slide. Do not install rugs or clean floors for 7 days to allow finish to cure properly. We will not take any responsibility for any damage to the floor once the last coat of the refurbishment has been completed.
Sanding machines require 240v. it is Home Owners responsibility to ensure that the appropriate light and heating conditions apply during and after refurbishment of floors.
WOOD FLOOR MAINTENANCE
We highly recommend maintaining your floor with professional maintenance products at ALL times.
Wood Link Studio is not responsible for any latent conditions relative to the refurbishment of floors.
This proposal for Refurbishment of Wood Link Studio is subject to availability of material and is subject to acceptance by the company. Any delays caused by manufacturers producing and/or shipping products will not result in penalties to be paid by Wood Link Studio.